Frequently asked questions
Read what our customers ask us the most:
General
Source & Self is a membership program centered on a monthly delivery of storied treasures. Every month brings a fresh collection of incredible products and experiences that have been curated for your enjoyment. The story of these products is told through a keepsake booklet to help you discover what makes them special. The delivery will be the best gift you’ve received in a while, it will make you smile, and it will happen on a monthly basis.
The Source & Self products that we bring to you are the ones that bring the best out of you when properly enjoyed. Every month is a new surprise which may bring you exceptional candles to inhale, tea to sip, oils to slather on, and life-enhancing tools that are worthy of your ownership. Each reflects an area of the good life that will make for the highlight of your month.
Because we curate brand new editions each month, often sourcing exciting and unique products from all over the world, we do not necessarily ship on the same day of each month. In general, our boxes go out in the latter part of the month. Once a package is shipped, you will receive a shipping confirmation with a tracking number that will allow you to follow your package’s progress.
To purchase a membership as a gift, simply select “Someone Else” when asked about the recipient of the subscription, and then proceed to fill out their information. If you don’t know the recipient’s exact address, simply input your own, and you can update it later with our Customer Service team. We’ll send you an email with the details of the membership that you can print or forward to the lucky person, notifying them of the great gift you just gave them!
With any of our subscriptions, we send the first box out within 7 to 10 business days. On an ongoing basis, we process renewals for our month-to-month subscriptions on the 25th of each month. That charge secures for you the next month’s newly curated edition. Those curations generally ship out in the latter part of each month, but the exact date will vary based on production-related factors.
In general, we process renewals for our month-to-month subscriptions on the 25th of each month. If you signed up on or before the 15th of the month, your first renewal will process on or around the 1st of the next month to secure for you that month’s box.
For instance, if you signed up on January 15, you would receive your first box (selected at checkout) quickly. Your first renewal would be processed on or around February 1 for the February box, which will ship in the latter part of February. Future renewals will occur on the 25th of each month to secure the next month’s box, starting with February 25 for March’s box.
If you signed up after the 16th of the month, your first renewal will be processed on the 25th of the next month. For instance, if you signed up on January 16, you would receive your first box (selected at checkout) quickly. Your first renewal would then be processed on February 25 for the March box, which will ship in the latter part of March. This can leave a bit of a gap between your first and second box, depending upon your sign-up date. If you wish to receive your second box a little sooner (the missing February box from our example) you can contact our customer service team at support@legacy.source-self.com and we can take care of that for you.
We have many exciting and unique options for corporate gifting. Whether it be a completely custom white label box, a bulk purchase of memberships, or a large order of single boxes, our gifting specialists are happy to assist you. Please click here to contact customer service to get started.
Simple. Just log on to your account at legacy.source-self.com/my-account and updated the information there or you can email us with your new details at support@legacy.source-self.com.
Members receive preferred pricing from incredible brands, unique offers, and exclusive access to Source & Self’s curated product list.